Frequently Asked Questions
Is Mobile Deposit free to use?
We do not charge any fees to use our mobile app or the Mobile Deposit feature. However, depending on your service provider and plan, data charges may apply.
- Where can I download the mobile app?
- How do I access Mobile Deposit?
How do I use Mobile Deposit?
After logging into our mobile app, you’ll select “Deposit a Check” from the menu. New users will need to accept the user agreement and wait for a confirmation email before using Mobile Deposit.
How do I know my check was successfully submitted?
During the depositing process, the app will alert you if a photo you’ve taken cannot be used and ask you to try again. If the photos are acceptable, you will receive a pop up that says your mobile deposit is processing.
Can I view my previously deposited checks?
Yes, you can view all mobile deposited checks by going to “Deposit a Check” in mobile banking and clicking “Deposit Check History” at the top of the screen.
Is there a max amount that I can deposit using Mobile Deposit?
Maximum deposit amounts are based on account activity. For further information, call or text the Credit Union at (800) 877-4444.
How do I know my check was deposited?
After submission, you can review your deposit under the “Review” tab on the Mobile Deposit App. Click the tab, then click the PDF to see your deposited check.
When will my deposit be available?
Deposits will be made available to you immediately unless flagged by the software as having an image issue.
What happens if my phone is lost or stolen?
If your phone is lost or stolen, you should contact your wireless provider. After contacting your wireless provider, please call or text OE Federal at (800) 877-4444.