MEMBER SUPPORT
Connecting members with the OE Federal team
Welcome to the Member Support page!
Here you can view frequently asked questions, find out how to contact our different departments, and more. Click here to jump to our how-to videos for help with Online & Mobile Banking.
Frequently Asked Questions
How-To and Educational Videos
Online and Mobile Banking
How-to videos
Quick Tips
An array of quick tips
Education Videos
Become financially savvy in no time
Connect with a specialist
Member Services
M-F 7:00AM - 6:00PM PST
Account questions, transfers, loan payments, & card replacements
Lending Services
M-F 8:30AM - 5:00PM PST
Real Estate & Non-Real Estate Loans
Account Services
M-F 8:30AM - 5:00PM PST
IRAs, Trust, and Deceased Accounts: 925.454.4000
New Accounts & ACH:
Additional Support
Send us a message: click the login button to sign into Online Banking and send us a secure message for a response during regular business hours.
After hours support:
Have questions about your account after normal business hours? Call our after-hours support for balance inquiries, transfers, online banking questions and more.
Please note questions regarding loan applications and payments from other financial institutions can only be answered during normal business hours.
Lost or stolen VISA cards: 866.833.4232
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Check out our blog.
Find even more information, tips, and advice on our blog!