Welcome to the Member Support page!
Here you can view frequently asked questions, find out how to contact our different departments, and more. Click here to jump to our how-to videos for help with Online & Mobile Banking.
Frequently Asked Questions
How-To and Educational Videos
Connect with a specialist
M-F 7:00AM - 6:00PM PST
Account questions, transfers, loan payments, & card replacements
Send us a message: click the login button to sign into Online Banking and send us a secure message for a response during regular business hours.
After hours support:
Have questions about your account after normal business hours? Call our after-hours support for balance inquiries, transfers, online banking questions and more.
Please note questions regarding loan applications and payments from other financial institutions can only be answered during normal business hours.
Lost or stolen VISA cards: 844.665.5275
How Do I Apply for FAFSA?
When is my application due? There are three FAFSA deadlines to note: federal, college, and state. The federal FAFSA submission...
Beware of tax season scammers
If you hear or see any of the following lines this tax season, you’re dealing with a scammer: “We’re calling...