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Welcome to the Member Support page!

Here you can view frequently asked questions, find out how to contact our different departments, and more. Click here to jump to our how-to videos for help with Online & Mobile Banking.

Frequently Asked Questions

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credit cardscompare personal loansfraud protection

How-To and Educational Videos

Check out some of our YouTube channels linked below for quick videos to get you started with Online and Mobile Banking as well as educational videos.

Online and Mobile Banking

How-to videos

Quick Tips

An array of quick tips

Education Videos

Become financially savvy in no time

Connect with a specialist

Member Services

M-F 7:00AM - 6:00PM PST
Account questions, transfers, loan payments, & card replacements

Lending Services

M-F 8:30AM - 5:00PM PST

Real Estate & Non-Real Estate Loans

Account Services

M-F 8:30AM - 5:00PM PST

IRAs, Trust, and Deceased Accounts: 925.454.4000

New Accounts & ACH:

Additional Support

Send us a message: click the login button to sign into Online Banking and send us a secure message for a response during regular business hours.

After hours support:
Have questions about your account after normal business hours? Call our after-hours support for balance inquiries, transfers, online banking questions and more.

Please note questions regarding loan applications and payments from other financial institutions can only be answered during normal business hours.

Lost or stolen VISA cards: 866.833.4232

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Building Financial Resilience

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Your Funds Are Insured

YOUR MONEY IS SAFE AT OE FEDERAL As an OE Federal member, your accounts are insured up to $250,000 by...

How Do I Apply for FAFSA?

When is my application due?  There are three FAFSA deadlines to note: federal, college, and state. The federal FAFSA submission...

Check out our blog.

Find even more information, tips, and advice on our blog!