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Welcome to the Member Support page!

Here you can view frequently asked questions, find out how to contact our different departments, and more. Click here to jump to our how-to videos for help with Online & Mobile Banking.

Frequently Asked Questions

Online and Mobile Banking

How-to videos

Quick Tips

An array of quick tips

Education Videos

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Member Services

M-F 7:00AM - 6:00PM PST

Account questions, transfers, loan payments, & card replacements


Lending Services

M-F 8:30AM - 5:00PM PST

Real Estate & Non-Real Estate Loans



Account Services

M-F 8:30AM - 5:00PM PST

IRAs, Trust, and Deceased Accounts: 925.454.2341

New Accounts, ACH, & Sharedrafts:

Additional Support

Send us a message: click the login button to sign into Online Banking and send us a secure message for a response during regular business hours.

After hours support:
Have questions about your account after normal business hours? Call our after-hours support for balance inquiries, transfers, online banking questions and more.

Please note questions regarding loan applications and payments from other financial institutions can only be answered during normal business hours.

Lost or stolen VISA cards: 844.665.5275

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Keeping Financially Fit

We suggest knocking out one of your larger monthly payments. If you need our help with that, click here. Or,...

Beware of the Pending Package Scam

How the scam plays out In the pending package scam, the victim receives a text message from a contact who...

How Can I Protect Myself from Payment App Scams?

Here’s some info about these scams and how to protect yourself from being the next victim: There are several variations...

Check out our blog.

Find even more information, tips, and advice on our blog!