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Welcome to the Member Support page!

Here you can view frequently asked questions, find out how to contact our different departments, and more. Click here to jump to our how-to videos for help with Online & Mobile Banking.

Frequently Asked Questions

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Online and Mobile Banking

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Member Services

M-F 7:00AM - 6:00PM PST
Account questions, transfers, loan payments, & card replacements

Lending Services

M-F 8:30AM - 5:00PM PST

Real Estate & Non-Real Estate Loans

Account Services

M-F 8:30AM - 5:00PM PST

IRAs, Trust, and Deceased Accounts: 925.454.4000

New Accounts & ACH:

Additional Support

Send us a message: click the login button to sign into Online Banking and send us a secure message for a response during regular business hours.

After hours support:
Have questions about your account after normal business hours? Call our after-hours support for balance inquiries, transfers, online banking questions and more.

Please note questions regarding loan applications and payments from other financial institutions can only be answered during normal business hours.

Lost or stolen VISA cards: 844.665.5275

Follow and Connect With Us

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Check out our blog.

Find even more information, tips, and advice on our blog!